Title: Associate Network Engineer
Department: IT
Location: Washington, DC**
Reports To: Network Engineer Manager
Classification: Full-time, non-exempt
*Please note: This position requires 3-4 days per week in the office, and per EGPAF policy, applicants considered for employment must be fully vaccinated against COVID-19
How will you fight for an AIDS-free generation?
The Associate Network Engineer develops, maintains and supports EGPAF’s entire computing infrastructure located in the United States and Africa. They assist in the design, installation and support of WAN, LAN and Internet connectivity as well as work to define corporate hardware and software standards. The Associate Network Engineer works closely with the Network Engineer Manager to plan networking and departmental strategies, develop policies and procedures and coordinate the efforts of other IT team members.
No two days are alike at EGPAF, but what can you expect in this role??
Technical Support
· Provides support on client VoIP phone services for DC & LA; liaises with staff and vendors when handling problems.**
· Provides support on Tier 2 level issues.
· Provides backup assistance to the Support Team when help is required on Tier 1 & 2 issues.
· Provides concierge service to ELT members.
Application Support
· Act as the primary SME for Okta and works with end users experiencing issues.
· Act as the primary SME for Microsoft Apps (Teams, OneDrive, SharePoint, Outlook, Office 365, Excel, Word, etc.).
· Act as the primary SME for employee check-in systems.
· Assists the Support Team with management of our trouble ticketing system.
· Act as the primary SME for IT’s asset management systems, managing assets in conjunction with the DC Support Team and Africa offices.
Server/Network Support
· Work with network/security engineers to set up and support server systems.
· Sets up images for our laptops/servers and maintains server systems.
Departmental Support
· Actively leads US and Africa based IT procurement.
· Processes department invoices and routes them for IT department approval.
· Lead country 1 on 1 calls with Africa teams; coordinates the agenda, manages meetings, and provides notes and follow-ups.
· Coordinate quarterly Africa IT calls, develops the agenda, manages the meeting, and provides notes and follow-ups.
· Work with network/security engineers and the Custom Development and Business Systems divisions to create and maintain runbooks for all servers and applications.
· Supporting special on-site office and/or IT projects as they arise.
To be successful, you will have:
· Bachelor’s degree in Information Systems or commensurate experience.
· 2-3 years of experience in LAN implementation and support experience, file/directory services administration, support experience with PC hardware, and software troubleshooting.
· Demonstrated proficiency in the following leadership competencies: team building, customer service, decisiveness.
Bonus points if you have: **
· Current relevant technical certifications (prefer MCSE, CompTIA A+)
· Microsoft suite of software for servers and clients
· Server architecture and policies
· LAN configuration and maintenance skills (VPNs, remote connectivity, etc.)
· IT system management utilities
Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child, or family is devastated by HIV and AIDS, and we are making an impact. We are a proven leader in the global fight to end HIV and AIDS, and an advocate for every child to live a full and healthy life into adulthood. For more than 30 years, EGPAF has been a leader in meeting urgent needs in pediatric HIV and AIDS in the world’s most affected regions. We carry out our values of passion, innovation, teamwork, leadership, integrity, excellence and equity every day, while maximizing our impact in the communities we serve. Join us on our fight for an AIDS-free generation!
As a global, multinational and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. The Foundation is committed to advancing diversity, equity, inclusion, and belonging (DEI&B), and we strongly encourage those with the following identities to apply: BIPOC, women and non-binary, LGBTQIA+, individuals with disabilities, veterans, and other members of historically underrepresented communities.
EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.
The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee at any stage of recruitment, please contact fraud@pedaids.org.
How to apply:
To apply, please visit: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=PEDAIDS&cws=41&rid=2480